Reporting damages
When you moved into your new property, your agency will have filled in an inspection report that you will have to sign off.
If you subsequently detect any further damages or defects, you can report these within a period of 10 days of the date of the property being handed over to you. The agency must receive your report on the last day of this 10-day period. Please ask your agency how they would like to receive any such report. In general, your email to that effect is sufficient, however, some agencies require you to write to them in a letter. We recommend sending your letter as registered mail - and expect it to take up to two days to arrive. It is really important that you file any subsequently reported defects together with the inspection report.